Shipping policy
Free Shipping
Arden & Blythe London is pleased to offer free shipping on all orders to the United Kingdom. No minimum spend required.
Processing & Delivery Times
Order Processing
- Orders are processed Monday through Friday (excluding public holidays)
- Standard processing time: 1–3 business days
- During high-volume periods, processing may extend up to 5 business days
- You will receive a notification once your order has been dispatched
Estimated Delivery Times
- United Kingdom: 4–12 business days
Please note that actual delivery times may vary based on:
- Local courier services
- Weather conditions
- Other external factors outside our control
Order Tracking
- Tracking numbers are provided via email upon dispatch
- Please allow 2–5 business days for tracking information to become active
- For tracking assistance, contact support@ardenblythelondon.com
Shipping Location & Fulfilment
To ensure efficient delivery, orders may be fulfilled from various warehouse locations. This allows us to optimise delivery times for our customers.
Address Accuracy
- Customers are responsible for providing correct shipping information at the time of purchase
- Address changes cannot be made after an order has been placed
- Arden & Blythe London is not liable for delays or losses resulting from an incorrect address provided by the customer
- If an error was made on our part, we will send a replacement at no additional cost
Lost or Stolen Packages
Lost Packages
- A package is considered lost if tracking shows no updates for 20 days
- Contact support@ardenblythelondon.com to arrange a replacement for lost packages
- Claims must be filed within 30 days of the estimated delivery date
Delivered but Missing Packages
If your tracking shows your order as delivered but you have not received it:
- Check around your property and with neighbours
- Wait 1–2 business days in case of a delayed redelivery attempt
- File a claim with your local post office or Royal Mail
- Contact us at support@ardenblythelondon.com with your claim details for further assistance
Customer Support
- Email: support@ardenblythelondon.com
- Response time: Within 24 hours
- Business Hours: Monday – Friday: 9:00am – 5:00pm BST | Saturday – Sunday: 10:00am – 3:00pm BST
Policy Updates
We reserve the right to modify this shipping policy at any time. The current version will always be available on our website. By placing an order with Arden & Blythe London, you acknowledge and agree to all terms outlined in this shipping policy.